Returns

Returns & Exchanges Policy

A. Products that are NOT returnable for hygiene reasons

  • Swimwear (bottoms)
  • Underwear
  • Socks

B. Exchanges and Returns of all other products

You have the right to return the products you have purchased within thirty (30) days from the date of receipt. You ship the products via the courier company that delivered your order (Geniki Taxydromiki or Courier Center), with the shipping cost charged to the recipient. If a different courier company is used, the shipping costs are borne by the sender.

Returns are accepted if and only if:

  1. The product has not been worn/used, beyond simply trying it on.
  2. The manufacturer's tag (if any) and the product label have not been removed or damaged.
  3. The product is accompanied by all its accessories, such as the box, any manuals, and the proof of purchase.
  4. The product is accompanied by the "Return Form", which is found inside the package (together with the proof of purchase) and fully informs you about the return procedure. If for any reason the return form is not inside your package, you can download it by clicking here.
  5. The product is accompanied by the gift (if any).
  6. Returns of products deemed defective that are in their original condition, with their original packaging and the original markings on the products, are reshipped free of charge (the €4 charge does not apply). Only products that are unsuitable to be worn or used for their intended purpose are considered defective — and in no case products that differ from the photographs posted on our website due to expected variations in how they were photographed and uploaded. In any case where a defect is identified, the recipient/customer may contact the online store by email at [email protected] or by phone at +30 2341306400. Once a product is reported as defective by the recipient/customer, we expressly reserve the right to determine whether the product is defective following inspection by our competent staff.
  7. Please make sure the return shipment is securely packaged to avoid any damage during transport. Returns with original packaging damaged due to the customer's/sender's negligence, or with adhesive tape on the box, or with pen/marker notes on it, will not be accepted!

B1. Product Exchanges

When your new products are shipped to you after an exchange, you will be charged €4, regardless of any price difference resulting from the exchange.

B2. Product Returns (Refunds)

If you wish to receive a refund, fill in the following details on the Return Form (included in every package):

  1. your bank account number (IBAN)
  2. your bank
  3. the account holder's name
  4. your order number.

The amount is refunded to your account within fifteen (15) calendar days from the day the package is received back at our central warehouse. In the case of electronic payments, the amount is refunded to your card in accordance with the above procedure. For every refund, except for defective products, you are charged the €4 shipping cost (deducted from the total refund amount).

Please note that stepsport.gr bears no responsibility in the event of loss of or damage to the product during the return shipment. Our online store provides a mechanism for cancelling an order (in whole or in part) that has already been placed. For any cancellation of an order (in whole or in part), you must send an email to [email protected].

The above terms apply to purchases made through our online store and in no case apply to the physical Step Sport, SneakerAid, Retro23, and Brands4Sports stores.

For further information, you can call our Customer Service Department at +30 2341306400, Monday to Friday 09:00-21:00 and Saturday 09:00-17:00.

Last updated: 5 October 2026