Terms & Conditions
Terms of Use
The terms of use define the rights and obligations of the users and visitors of the online store www.stepsport.gr, operated by the company
LAIDIS STEFANOS S.A.
TRADE OF SPORTING GOODS
LEVENTOCHORI JUNCTION, 61100 KILKIS
VAT No. (AFM) 997226779 | Tax Office (DOY) of KILKIS
General Commercial Registry (GEMI) No. 153180735000
REGISTRATION
Registration is not required in order to make purchases. However, anyone wishing to register on www.stepsport.gr must provide true and accurate information, as requested in each case. The use of personal information and data belonging to third parties (natural or legal persons) is prohibited.
Upon completion of your registration, you will receive an account activation message at the email address you have provided; otherwise, the activation of your account will not be completed.
LOGIN
To log in to your account, you must enter in the relevant fields your email address and the password you chose during registration.
PLACING AN ORDER
To place an order, the registered user of our online store must be informed of the order placement procedures, up to and including its shipment.
After the order is placed, the visitor of our online store will receive a message at the email address provided during the entry of the order details, in which all the details of the order will be listed in full: the selected product (e.g. footwear) and its other characteristics (brand, color), quantity and size, product code and price, any additional charges (if applicable), total order quantities, payment amount, and contact details.
Both registered users and visitors must refrain from any kind of behavior that may endanger the smooth operation of our company's online store.
Every user of our online store, whether registered or not, must, while browsing, creating an account, managing their account, and submitting orders, comply with the law, these terms of use, and the policies adopted and applied by our company, as well as with the regulations, directives, and decisions of independent and other Authorities, codes of conduct, and in general act in accordance with good faith and fair business practices.
The commission of criminal offenses through the use of our company's website is prohibited. The services and the platform must be used with due regard to the protection of minors.
Actions that infringe our company's proprietary rights (trade names, etc.) are prohibited. The logos, images, distinctive titles, distinctive features, graphics, trademarks, and trade names appearing on this website are the property of either our company or third parties (natural or legal persons). Their copying, reproduction, or use for any purpose is prohibited. No license is granted for any further use thereof in any manner.
Users of the website are prohibited from gaining access to confidential or classified information of our company or to the data and details of other users.
Any interference with, modification of, reading of the source code of, or creation of derivative works from the website's software, the electronic order management system, or any other information or storage system used by our company is prohibited.
In the event of a violation of these terms of acceptable use, our company is entitled to immediately temporarily deactivate the user's account and to set a deadline for compliance and remedy of the violation. It may also temporarily deactivate an account, without any liability on its part, where this is required by exceptional reasons of consumer safety or protection of the public interest, or where there is a lawful request or order from public, judicial, or other Authorities requiring our company to suspend the account, as well as in the event of a material breach of these terms — all of which are agreed to be material — or where immediate and urgent technical needs or reasons relating to the proper operation of the online store so require.
Permanent deletion of an account requires prior notification of the user by the company.
Furthermore, the user undertakes to take all necessary measures to keep the service secure from access by unauthorized persons and from attempted theft or sabotage, and expressly declares that they are liable for any damage caused by their willful misconduct or negligence, by misuse, or by failure to take the necessary measures to protect their equipment, by improper, unlawful, or unauthorized use of their account on our website, or by their failure to equip their computer with appropriate antivirus software, in accordance with the other terms hereof.
ORDER CANCELLATION
Users have the option to cancel their order. To cancel an order, the user must contact our Customer Service Department at +30 2341306400. Due to the immediate processing of orders, cancellation is accepted only if requested within the same day the purchase was completed. Otherwise, if the order has already been processed and shipped to the user, the return procedure applies. See here for more information about the return procedure.
CONCLUSION OF CONTRACT
The successful completion of an order by the user constitutes the submission of an offer to conclude a contract with our company. Upon completion of the order, an email is sent to the user displaying the details of their order (selected products, payment amount, etc.).
Our company processes your order and accepts it by confirming the availability of the product and sending an email. If the product is not available, our company informs the user of the shortage on the day of the order or the morning of the following day.
Our company then ships the product to the user. Once the preparation of the products for shipment has been completed, the user is notified by email and is also sent the tracking number for monitoring the order on the website of the respective courier company (orders are usually available for tracking from 18:00 onwards).
Orders are processed and prepared Monday to Friday, 09:00–16:00.
PRICING POLICY
The user declares that they accept the prices of the products as listed on www.stepsport.gr and on each product they select, as well as the total amount resulting from the inclusion of any other charges (shipping cost, cash-on-delivery fee, or any other costs). Each individual charge is presented to visitors/users in a clear and distinct manner.
If charges cannot be calculated in advance, we inform you in a clear and distinct manner that additional costs may apply. By accepting the terms of use of this online store, the user declares that by proceeding to the final submission of the order, they accept and agree to all additional charges and costs.
Users have the option of requesting an invoice. The relevant option appears on the order checkout page.
If the user does not agree with the total cost or the individual or additional charges for the purchase of the product(s) they have selected, they must NOT proceed to the final submission/completion of the order.
Please note that after the user completes the order, the total cost, with a full breakdown, is also sent to their email address.
The company has the right to change product prices at its discretion at any time without prior notice; however, such a change will not affect orders that have already been confirmed. It may also, without any time or other limitation, run offers on products and apply discounts.
AMENDMENT OF POLICIES, TERMS OF USE AND ORDER SUBMISSION TERMS
Our company has the right to amend the terms of use of the online store, the order submission terms, and the policies it applies, without prior notification of the registered user/customer of our online store. If you do not agree with the terms and conditions governing the use of this website and online store and the contract between us and you, you must refrain from using our online store and may not submit orders.
COMPLAINTS
The customer acknowledges and declares that if they have any problem or are dissatisfied with the product they have purchased, with the handling of the transaction, with the delivery of the product, or with any other matter related to the use of this website and online store, they may contact our company by sending an email to [email protected], and our company's staff will contact them within a reasonable time to resolve or arrange the matter in the best possible way.
Alternatively, they may contact our Customer Service Department at +30 2341306400.
FEEDBACK EVALUATION
Our company attaches particular importance and attention to the complaints/suggestions of its visitors/users and to their level of satisfaction with the services provided. Complaints submitted are reviewed and used by our company to improve the e-commerce services it provides and to upgrade the quality of service offered to its users/visitors. Our company cannot guarantee the resolution of all matters and submitted complaints to the extent, within the time, and in the manner desired by each user/visitor.
DISPUTE RESOLUTION
This contract and these terms of use, as well as any amendment thereof, are governed by Greek Law. The courts of the Prefecture of Kilkis have exclusive jurisdiction over any disputes arising from this contract. The invalidity of any term of use, or part thereof, does not entail the invalidity of any other term or of the Contract or any part thereof. The remaining terms remain in force and produce their full legal effects. By accepting the terms of use, each user declares that they have read them, fully understood them, and undertake to comply with them. Without acceptance of the terms of use, it is not possible to create an account or make purchases through the online store.
PERSONAL DATA
Click here for detailed information on the protection of your personal data.