Shipping

Shipping & Deliveries

Greece

At Stepsport, in our effort to offer an even better shopping experience, we provide Free Shipping on orders over €50 throughout Greece. Otherwise, i.e. for orders that do not exceed the above amount, the shipping charge is €3.

Orders are delivered within 1-3 business days. When product availability is limited (indicated on the product page as limited stock), you will be notified of the delivery date. If your order cannot be fulfilled due to force majeure (bad weather conditions, strikes, etc.), we will contact you so you can let us know whether you wish to wait for the shipment or cancel it (if the order has already been paid for, the purchase amount is refunded in full). Please note that in geographical areas located more than 15 kilometers from cities where our partner courier has a branch, as well as on certain remote islands, there may be additional delivery delays (due to hard-to-reach areas). All our orders are shipped in cooperation with Geniki Taxydromiki and Courier Center.

Please bear in mind that the delivery time for bulky items cannot in any case exceed 15 calendar days. The maximum limit set by the legislation on e-commerce and distance selling, however, is 30 calendar days.

You also have the option of Free Pickup of your order from any Step Sport, SneakerAid, Retro23, or Brands4sports store!

Cyprus

Shipments to Cyprus are made via Geniki Taxydromiki in the following ways:

  • By air: delivery within 2-3 business days, with a shipping cost of €12
  • By sea: delivery within 7-10 business days, with a shipping cost of €5.

Payment is made exclusively by credit, debit, or prepaid card.

Please note the following:

  • The delivery address of an order cannot be changed once the order has been handed over to the courier by our company.
  • If the courier is unable to locate you at the address you have provided, the courier will notify you so that you can arrange a new delivery day & time.
  • Orders within Greece are delivered from 9:00 a.m. to 7:00 p.m. (or according to the operating hours of the local courier).
  • You have the option of receiving your order on a specific day and time, as well as the option of Saturday delivery. The cost of this service is €5, regardless of the volume or total cost of the order. The basic prerequisite for the above remains the immediate availability of the products in the order. For this reason, if you wish to have your order delivered on a specific date or on a Saturday, you must contact our Customer Service Department by phone at +30 2341306400.
  • If you wish to pick up your order directly from the courier's local branch, please mention it in the "Comments" field when completing your order (Check Out page) or inform us by phone immediately after completing it, again by calling +30 2341306400.

Inability to Place an Order

In certain cases, it may not be possible to complete the placement of an order. This can happen for the following reasons:

  • simultaneous placement of orders for a specific product, resulting in insufficient stock to cover all orders.
  • failure to complete the website's stock update (although it is performed regularly), or the update process running while an order is being placed for a product that is already reserved.
  • a placed order where the user's details are incorrect (contact phone number, email, etc.) and any communication is impossible.

In any case, even for out-of-stock (sold out) items, you will be informed accordingly by our Customer Service Department on the day the order is placed or on the very next day.

Order Delays

Your order may be delayed for the following reasons:

  • in cases where the product you ordered is not available. This may happen in the event of bulk orders for a specific item, where our online store was not updated in time. You will be informed immediately by phone, and you may even cancel your order (if the order has already been paid for, the purchase amount is refunded in full).
  • in cases of extreme weather conditions or strikes, as well as in any case of force majeure that may affect the transport and delivery of your order.
  • in the case of a placed order where the user's details are incorrect (contact phone number, email, etc.) and any communication is impossible.

Defective Products

In cases where there is a defect or damage due to our own fault, we assume full responsibility for replacement or refund, replacing the defective product or refunding you the full purchase amount.

Last updated: 5 October 2026